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Volunteers

If you’ve volunteered for Winter Magic Festival before, welcome back!

If you’re new, you are also welcomed!

Volunteers make new friends, learn new things and gain satisfaction from ensuring everyone has an enjoyable and memorable time at Winter Magic Festival.

Our volunteers are supported by experienced Co-ordinators and will be matched to jobs that are in line with their abilities, skills and interests. 

You will need to have a functioning mobile phone with you on the day and to be dressed for whatever the weather conditions are. Winter woolies and rain jacket just in case. 

Be a Winter Magic Volunteer

As a reward for your efforts, you will be provided with:

  • Unlimited free coffee at The Hatters Café

  • Receive a free meal voucher from a festival stall

  • Invitation to the Winter Magic Festival Thank You Party after the event

  • A Participation Certificate confirming your role as a volunteer at the festival

Prizes will be handed out to volunteers that have been nominated as outstanding heroes who participated on festival day.

Join us and get set for the biggest day of the Blue Mountains year!

To register your interest, please click here 

Support Crew
 
Who: Someone who would like to remain seated throughout the shift, has good customer service skills, local knowledge of Katoomba and the Winter Magic Festival an advantage but not essential.
When: Periodically between morning until evening on festival day, Saturday 24th June.
What: Base Camp Assistant – overseeing volunteer sign-in, supervising lost children, monitoring/using radios, communicating with Co-ordinators and distribute food vouchers to volunteers. This role has limited interaction with the public.
Information Stand Assistant – provide general information about the festival to the public, distribute festival programs and liaise with Volunteer Co-ordinator as needed.
Shift Options: 
Base Camp Assistant:
7am – 1pm
1pm – 7pm
Information Stand Assistant:
8am – 11am
11am – 2pm
2pm – 5: 30pm
 
More information: Compulsory induction TBA by Co-ordinator.
 
Event Assistant
 
Who: Someone who has experience with volunteering at large events or very keen to gain this experience, thrives on a fast-paced environment, happy to follow instructions, ability to be on your feet throughout the shift and flexible with the type of work requested.
When: Periodically between morning until evening on festival day, Saturday 24th June.
What: Assisting the Festival Director, along with other festival Co-ordinators by running errands and completing tasks as required.
Shift options: 
7am – 1pm
1pm – 7pm
6pm – 10pm
 
More information: Compulsory induction TBA by Coordinator.
 
Parade Marshaling Assistant
 
Who: Confident, works well in large crowds, able to stand/walk for a couple of hours, happy to follow/issue instructions.
When: Prior to, and during, parade on the day of the Festival.
What: Assist with the marshalling of parade participants and preparation for parade commencement; escort the parade for the duration of the parade as ‘spotter’; assist with cohesion of the parade groups along the parade route; assist with enforcing the end /disbursal point of the parade; assist with pack-down of parade marshalling area after the parade.
 
Shifts:
10am – 1pm
 
More information: Compulsory induction by Parade Coordinator. Date/time TBA
 
Parade Crowd Control Assistant
 
Who: Confident, works well in large crowds, able to stand/walk for a couple of hours, happy to follow/issue instructions.
When: Prior to, and during, the parade on the day of the Festival.
What: Assist the Rural Fire Service and State Emergency Service to clear the route for parade in Katoomba Street and provide crowd control during the parade.
 
Shifts:
10am – 1pm
 
More information: Compulsory induction by Volunteer Coordinator & RFS Coordinator. Date/time TBA.
 
MC
 
Who: Someone who is able to speak clearly and confidently in front of large crowds, has experience as an MC (previous experience as an MC at Winter Magic Festival is highly desirable), has an energetic personality and happy to follow directions.
When: During scheduled performances between 9am to 8pm, Saturday 24th June.
What: Liaise with performers, introduce entertainers using information provided on the run sheet, make announcements to the audience, follow directions of the Stage Manager and Entertainment Co-ordinator.
Shift Options: 
Main stage:
9am – 1pm
1pm – 4pm
4pm – 5:30pm
5:30 – 7:00pm
The Baroque: 12:30pm – 6:30pm
The Avalon: 12:30pm – 6:30pm
The Metropole: 12:30pm – 6:30pm
 
More information: Compulsory induction TBA by Coordinator.
 
Stage Manager
 
Who: Someone with good communication skills, willing to work closely with the technician/stage MC, confident to able to provide support/assistance to performers and good time keeping skills is also required to ensure the festival program runs according to scheduled time slots.
When: During scheduled stages between 9am to 8pm, Saturday 24th June.
What: Greeting/orientating performers and directing them to where they can store their equipment prior to performance, ensuring unnecessary people are not on or around the immediate stage area, monitoring the noise levels within the festival as directed, ensure a safe working environment by identifying and correcting any hazards on or around the stage area.
Shift Options: 
Main stage:
9am – 1pm
1pm – 4pm
4pm – 8pm
The Baroque: 12:30pm – 6:30pm
The Avalon: 12:30pm – 6:30pm
The Metropole: 12:30pm – 6:30pm
 
More information: Compulsory induction TBA by Coordinator.
 
Stalls Assistant
 
Who: Someone with good customer service skills, has the ability to be on your feet for the bulk of the shift, has confidence dealing with people and has problem solving skills.
When: Set timeframes between 6am through to 9pm on the day of the festival.
What: Supervising stall set up – Assist the Rural Fire Services and the Stalls Co-ordinator to guide stall holders to allocated spaces, monitor safety issues (eg. driving speed), answer questions and communicate with Stalls Co-ordinator on any issues which many arise.
The Stalls Assistant role involves – checking the stalls maintain within designated areas, answer questions, communicate with the Stalls Co-ordinator, checking and reporting on any non-compliance issues which many arise and assisting stalls holders. 
Supervising stall pull down – Assist the State Emergency Services and the Stalls Co-ordinator to inform stall holders of the departure time, monitor safety issues (eg. driving speed), answer general questions and communicate with the Stalls Co-ordinator on any issue which may come up. 
Shift Options:  
5am – 7am (Supervising stall set up)
7am - 9am
9am – 1pm
1pm – 3pm
3pm – 6pm 
6pm – 9pm (Supervising stall pull down
 
More information: Compulsory induction TBA by Coordinator.
 
Waste Management Assistant
 
Who: Someone who is physically fit, has the ability to be on your feet for the bulk of the shift and has a passion for waste management. 
When: Periodically between morning until night on the festival day, Saturday 24th June.
What: Helping the festival meet its goal to reduce the amount of waste sent to landfill, facilitating the collection of waste/recycling/organic bins to central locations for collection, advising attendees and stallholders on what can/can’t be recycled and composted.
Bump in team: Work with Waste Co-ordinator, setting up rubbish rooms, placing bins, stocking supplies, signage placement; cover street bins with sacks
Rubbish Room Attendants: Work with Waste Co-ordinator, staffing the rubbish room throughout the festival, walking/monitoring the festival precinct, spread the no waste message, guiding attendees to use the correct bins, monitoring the type of waste that is being collected and reporting any prohibited waste.
Bump out: Work with Waste Co-ordinator, packing down rubbish rooms – returning bins to collections location, tie off remaining rubbish bags and take them to the collection point, sort rubbish bags at collection point, return unused supplies, allocate signage and retrieve bin covers to headquarters.
Shift Options: 
7am – 10am: (Set up)
9am – 12pm:
12pm – 3pm:
4pm – 7pm: 
7pm – 10pm: (Pull down)
 
More information: Compulsory induction TBA by Coordinator.
 
Art Street Buddy 
 
Who: Someone who has a flexible schedule, creative types, happy to follow instructions, has good people skills and a friendly disposition.
When: Short appointments to be scheduled between June 1st through to June 22nd.
What: Work with Art Street Co-ordinator, assist artists to install their Art Street entry into shop front locations throughout Katoomba.
Shift Options: 
Artists/shop owners discretion
 
More information: Compulsory induction TBA by Coordinator.
 
Street Marking Assistant
 
Who:  Someone who is physically fit, has the ability to be on your feet for the bulk of the shift (lots of bending and walking involved), willing to work at night, happy to follow instructions and be a logical thinker.
When: The night before the festival, Friday 23rd June.
What: Assist Co-ordinators to mark out the spaces for stalls in Katoomba Street, Studleigh Place and Main Street in preparation for the stalls bump-in for the following morning.
Shift: 
8pm – 12am
 
More information: Compulsory induction TBA by Coordinator.

 

Code of Conduct:

As Volunteers for the Winter Magic Festival we contribute to the success of the festival by:

  • Exhibiting a positive and friendly approach with the purpose of ensuring festival attendees and volunteers have an enjoyable and memorable experience;
  • Promoting the festival as a fun, interesting and diverse event;
  • Acknowledging the importance of our individual contributions to the total effort involved in providing a happy and safe, structured environment;
  • Always demonstrating the volunteer ethic by being mindful of situations requiring attention or resolution. This will usually involve either responding on the spot or alerting Co-ordinators to potential issues;
  • Respecting and assisting each other, through communication and understanding, to the best of our ability;
  • Respecting all people we come into contact with regardless of the race, religion, colour or age;
  • Ensuring we are not under the effects of drugs or alcohol while volunteering
  • Completing all required induction activities, contracts and following procedures set out for the festival day.

Terms of Agreement:

Will be provided via induction.

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